sports glasses australia

Terms & Conditions

These are the terms and conditions of Sports Eyewear Australia. Please ensure that you have read and understand them fully before you consider making a purchase.

The Contract

Before you can complete any purchase on the website, you will need to tick the box to accept these terms and conditions. And by electronically signing (ticking our T&Cs) our terms and conditions you are agreeing to be bound by these conditions. These terms and conditions-however- in no way affect your statutory rights in law. Your contract for purchases made through this site is with Dixon Eyewear (our parent company), and this contract will only exist after we have e-mailed a confirmation that the item has been dispatched. Please note that we reserve the right to delay/cancel any order for the purpose of carrying out additional security checks in relation to a credit or debit card payment.

You must be at least 18 years old to use this site – if you are under 18 you may only use this site with the supervision of an adult/guardian.

Whilst we take every care to ensure the accuracy of prices and information on the site, errors can occur. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give
you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, your card will be automatically credited.

Our Promise

We promise not to pass on any of your personal , credit or debit card details to any third party. We endeavour to dispatch all non-Prescription orders within 3 working days. For delivery times see selected delivery service. If we are out of stock you will be contacted within 2 working days and offered your choice of either a different product of a similar value, full refund or a firm date for delivery. Time scales quoted do not include Saturday, Sunday and Bank Holidays.

Guarantees, Returns and Exchanges

All items on this site are guaranteed for 1 year against manufacturer's defect. Any customer who is not satisfied with the standard of our non-Prescription producst may return the goods undamaged, without the
tags removed and properly packaged for a refund of the products purchase price within 30 days of purchase.

This 30 Day Return Policy does not include custom Prescription Sports Eyewear products, including custom Fog Free Lenses.

Returned goods will only be accepted if they are accompanied by an official RTN (Returns Note Number). Prior to returning any item, you should email customer_services@sports-eyewear.com.au with you order details and request a RTN number. It is the customers’ responsibility to provide proof that their goods have
been returned. This should be by either means of: Royal Mail, other couriers’ receipt or tracking information. WE CANNOT OFFER ANY CREDITS OR REPLACEMENTS WITHOUT SAID PROOF.

All our Prescription Work is conducted in our parent company's European Lab. Please note that we do not support or involve ourselves in health/insurance fund claims, allowing our customers to enjoy the best
possible prices. All Returns are required to be returned to the said Lab.

Custom made lenses are supplied based upon the prescription you have supplied. Refunds cannot be made unless it is shown that the lenses are defective or do not correspond to the prescription supplied. Please note that Prescription lenses are non-cancellable, non-returnable & non-refundable (unless faulty). This also applies to Fog Free Lenses which are also a custom made item.

Damages or Deficiencies

In the event of any goods being damaged in transit, missing items shown on the delivery note or failing to match the items ordered - you are required to notify us in writing within 7 days. We may ask the customer to complete an insurance claim form should we choose to recover the cost of the damages or missing
items from the courier. No credits or replacements will be given until the matter is finalised.

Information

Any information provided on this website is provided in good faith and should not be considered to be in any means authoritative.